Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. Certain types of goods are exempt from being returned, such as items that are personalized or made to order. If you are unsure whether your item is eligible for return, please contact us for clarification.
Return Process
To initiate a return, you must request a return authorization by emailing [email protected] within 30 days of receiving your order. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed with the return. Returns sent without prior authorization may not be accepted.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item. If the return is due to an error on our part, we will cover the return shipping costs.
Refund Processing Time
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or credit card company.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. This ensures that you receive the correct product in a timely manner. Please follow the return process outlined above for returning your original item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. We may request photos of the damage to assist in processing your claim. Depending on the situation, we may offer a replacement or a full refund for the damaged item. It is important to report any issues within 7 days of receiving your order to ensure a prompt resolution.
Contact Information
If you have any questions about our Return and Refund Policy or need assistance with a return, please reach out to us via email at [email protected]. Our customer service team is available to help you with any inquiries you may have regarding your order or the return process.
